Privacy Policy

Effective Date: 1/1/2024

This Privacy Policy ("Policy") is designed to help you understand how ("BrainPack," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information you provide to us while accessing and using our Software. Your privacy is important to us, and we are committed to protecting your personal information and ensuring its confidentiality. By accessing or using our Software, you consent to the practices described in this Policy.

1. What Information We Collect About You

We may collect various types of personal information about you in connection with your use of our Services. The types of information we collect may include, but are not limited to:

1.1 Account Information: When you create an account or register to use our Services, we may collect certain information such as your name, email address, phone number, title, company name, and any other information you choose to provide during the registration process.

1.2 User Content: Any content, information, or data you submit, upload, or provide through our Services, including data related to ERP solutions, CRM, accounting, digital marketing, inventory management, and other materials will be collected and stored by us.

1.3 Usage Data: We may automatically collect information about how you interact with our Services, including your IP address, browser type, operating system, device information, access times, and pages viewed. This information is collected through cookies, web beacons, and similar tracking technologies.

1.4 Communication Data: When you communicate with us, such as through emails, support tickets, or other means, we may collect and store the content of those communications and any information you provide.

1.5 Payment Information: If you make payments for our Services, we may collect certain payment information such as your credit card number, billing address, and payment details to process your transactions securely.

1.6 Log Data: We may also collect log data that includes information about your use of our Services, such as access dates and times, referral URL, and interactions with the Services.

1.7 Cookies and Tracking Technologies: We use cookies, pixel tags, and other similar technologies to collect information about your interactions with our Services. Cookies are small text files that are stored on your device or browser, enabling us to recognize your preferences and enhance your user experience.

1.8 Device Information: We may collect information about the devices you use to access our Services, including device type, unique device identifiers, and mobile network information.

1.9 Location Information: With your consent, we may collect location information if you enable location-based features on your device. You can control access to location information through your device settings.

1.10 Other Information: We may collect any other information you choose to provide to us voluntarily or that we may collect as required by applicable laws.

We process the collected information for various purposes, including providing and improving our Services, personalizing user experiences, communicating with you, processing payments, complying with legal obligations, and more as described in this Privacy Policy.

2. How We Use Your Information

We may use the personal information we collect from you for various purposes, including but not limited to:

2.1 Providing and Improving Our Services: We use your information to provide, maintain, and improve our Services, including developing new features, conducting research, and enhancing the overall user experience.

2.2 Communication and Support: We may use your information to communicate with you about your account, respond to your inquiries, provide technical support, and send administrative messages related to your use of our Services.

2.3 Personalization: We use the information we collect to personalize your experience with our Services, including tailoring content, recommendations, and advertisements based on your preferences, usage patterns, and interactions with our platform.

2.4 Payment Processing: If you make payments for our Services, we use your payment information to process transactions, verify payments, and prevent fraudulent activities.

2.5 Analytics and Research: We analyze usage patterns, trends, and user interactions to gain insights into how our Services are used, make informed business decisions, and improve the functionality and effectiveness of our platform.

2.6 Marketing and Promotions: With your consent, we may use your information to send you promotional materials, offers, surveys, and marketing communications that may be of interest to you. You can opt-out of receiving marketing communications at any time.

2.7 Legal Compliance: We may use your information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, protect our rights and the rights of others, and prevent fraud and unauthorized activities.

2.8 Data Security and Integrity: We use your information to maintain the security of our Services, prevent unauthorized access, protect against data breaches, and ensure the integrity and availability of your data.

2.9 Aggregated and Anonymized Data: We may aggregate and anonymize your information to create statistical, analytical, and research reports that do not identify individual users. These reports may be used for business purposes, including improving our Services and conducting market analysis.

2.10 Other Purposes: We may use your information for any other purposes for which it was collected or for purposes that are disclosed to you at the time of collection or as required by applicable laws.

We may combine the information we collect from you across different Services or devices for the purposes described above.

Please note that we do not sell your personal information to third parties. We may share your information with third-party service providers, business partners, and affiliates as necessary to provide and improve our Services, subject to contractual agreements and applicable data protection laws.

3. Data Sharing and Disclosure

We may share your personal information with third parties under the circumstances described below:

3.1 Service Providers: We may engage third-party service providers, contractors, and partners to assist us in providing and improving our Services. These service providers may have access to your personal information to perform tasks on our behalf, such as data hosting, payment processing, technical support, analytics, and other services. We ensure that such service providers are bound by contractual obligations to handle your information securely and only for the purposes specified by us.

3.2 Legal Requirements: We may disclose your personal information if required by applicable laws, regulations, legal processes, or governmental requests. We may also share your information in response to valid requests from public authorities, law enforcement agencies, or legal proceedings.

3.3 Protection of Rights: We may share your information to protect our rights, privacy, safety, or property, and the rights, privacy, safety, or property of our users, partners, or the general public. This may include sharing information to enforce our terms of service, prevent fraud or unauthorized activities, and respond to security breaches.

3.4 Business Transactions: In the event of a merger, acquisition, sale of assets, or other business transactions, your personal information may be transferred to the acquiring or merging entity. We will notify you before your information becomes subject to a different privacy policy.

3.5 Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for various purposes, including research, analytics, marketing, and improving our Services. This data does not identify individual users and is used to generate statistical insights.

3.6 Consent: We may share your personal information with third parties if you have provided explicit consent for such sharing. You have the right to withdraw your consent at any time by contacting us as described in this Privacy Policy.

Please understand that when you use third-party services or applications linked to or integrated with our Services, your information may be subject to the privacy policies of those third parties. We encourage you to review the privacy practices of such third parties before providing your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The retention period may vary based on the type of information, the purpose of collection, and legal obligations.

4.1 Account Information: If you create an account with us, we will retain your account information for as long as your account is active and for a reasonable period thereafter. This enables you to access and use our Services efficiently and effectively. If you wish to close your account, you may contact us as described in this Privacy Policy, and we will take appropriate measures to delete or anonymize your account information.

4.2 User Communications: If you communicate with us through email, messaging platforms, or other means, we may retain those communications and any associated information to address your inquiries, respond to your requests, and improve our customer support services.

4.3 Legal and Regulatory Requirements: We may retain your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights. This includes retaining information beyond the closure of your account if necessary to meet legal, accounting, or regulatory requirements.

4.4 Aggregated and Anonymized Data: Aggregated and anonymized data that does not identify individual users may be retained indefinitely for research, analysis, reporting, and other purposes aimed at improving our Services.

4.3 Data Deletion: Upon request and subject to legal obligations, we will take reasonable steps to delete or anonymize your personal information. However, please note that certain data, such as backup copies or log records, may persist for a limited period before being deleted.

4.5 Data Retention Review: We periodically review the necessity of retaining your personal information and will securely dispose of information that is no longer needed for the purposes outlined in this Privacy Policy.

4.6 Inactive Accounts: If your account remains inactive for an extended period, we may contact you to determine whether you wish to continue using our Services. In the absence of a response and based on our retention policies, we may take steps to delete or anonymize your account information.

4.7 Notification of Retention Changes: In the event of changes to our data retention practices, we will update this Privacy Policy accordingly and notify you as required by law.

Please be aware that even if we delete your personal information, residual copies may remain in our backup systems or archives for a limited period.

5. Data Security

We take the security of your personal information seriously and have implemented a comprehensive set of measures designed to protect the confidentiality, integrity, and availability of your data. These security practices are aligned with industry standards and best practices to ensure your information remains safe and secure.

5.1 Encryption: We employ strong encryption protocols to protect your data during transmission and storage. This includes the use of secure socket layer (SSL) technology to encrypt data transmitted between your device and our servers, as well as encryption mechanisms to safeguard data at rest.

5.2 Access Controls: Access to your personal information is restricted to authorized personnel who have a legitimate need to access such information. We implement role-based access controls and authentication mechanisms to ensure that only authorized individuals can access, modify, or process your data.

5.3 Secure Infrastructure: Our infrastructure is hosted on secure servers and data centers that are protected by physical security measures, firewalls, intrusion detection and prevention systems, and other advanced security technologies.

5.4 Regular Audits and Testing: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security vulnerabilities and weaknesses in our systems and applications.

5.5 Employee Training: Our employees undergo comprehensive training on data security, privacy, and best practices to ensure they understand and adhere to our security policies and procedures.

5.6 Incident Response: In the event of a security incident or data breach, we have established an incident response plan to promptly identify, contain, and mitigate the impact of the incident. We will also notify you and any relevant authorities as required by applicable laws.

5.7 Third-Party Security: When we engage third-party service providers, we evaluate their security practices to ensure they meet our standards for data protection and security.

5.8 User Responsibilities: While we take extensive measures to secure your data, it's important for you to also take steps to protect your account credentials and personal information. Use strong and unique passwords, keep your login information confidential, and promptly report any suspicious activity.

5.9 No Data Transmission Guarantees: Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee the absolute security of your information.

5.10 Security Updates: We continuously monitor and assess the security landscape to identify and address emerging threats and vulnerabilities. We may update our security measures and practices accordingly to enhance the protection of your data.

5.11 Data Breach Notification: In the unfortunate event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable data protection laws.

6. Your Rights

We are committed to respecting your privacy rights and providing you with control over your personal information. As a user of our Services, you have certain rights regarding the data we collect and process. This section outlines these rights and how you can exercise them.

6.1 Right to Access: You have the right to request access to the personal information we hold about you. If you wish to review, verify, or obtain a copy of your personal information, please contact us using the contact information provided in the "Contact Us" section below.

6.2 Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or updates to your information. You can review and update your account information through your account settings or you can contact us for assistance.

6.3 Right to Erasure: You may request the deletion of your personal information in certain circumstances, such as when your information is no longer necessary for the purposes for which it was collected or when you withdraw your consent. Please note that there may be legal or legitimate reasons why we are unable to fulfill your request.

6.4 Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information in certain situations. This means we will temporarily limit how we use your data, but we may continue to store it.

6.5 Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another data controller. This right applies when your personal information is processed based on your consent or for the performance of a contract.

6.6 Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing or where the processing is based on our legitimate interests. In such cases, we will cease processing your data unless we have compelling legitimate grounds to continue processing or if it is required for legal reasons.

6.7 Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing that occurred prior to your withdrawal.

6.8 Exercising Your Rights: To exercise any of your rights described above or to ask questions about your rights, please contact us using the contact information provided in the "Contact Us" section below. We may need to verify your identity before processing your request and we will respond to your request within a reasonable timeframe as required by applicable data protection laws.

6.9 Complaints: If you believe that we have violated your privacy rights or mishandled your personal information, please contact us so that we may address your concerns. You also have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our Services. When we make changes to this Privacy Policy, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7.1 Notification of Changes: If we make significant changes to this Privacy Policy that materially alter our privacy practices or affect how we use your personal information, we will provide notice of such changes through our Services, website, or other communication channels. We may also notify you via email or through other means prior to the changes taking effect where required by applicable laws.

7.2 Your Continued Use: Your continued use of our Services following the posting of changes to this Privacy Policy signifies your acceptance of those changes. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our Services.

7.3 Archived Versions: We will maintain an archived copy of this Privacy Policy that you can access upon request to review any previous versions of the policy.

8. Contact Us

If you have any questions, concerns, requests, or suggestions regarding this Privacy Policy, our privacy practices, or your personal information, please feel free to contact us. We value your feedback and are committed to addressing any inquiries you may have.

Contact Information: You can contact us through the following channels:

Email: For privacy-related inquiries, you can reach us at
[email protected].

Response Time: We strive to respond to privacy inquiries and requests promptly and within a reasonable timeframe. Please allow us sufficient time to review and address your questions or concerns. Our goal is to provide you with accurate and comprehensive information about our privacy practices.

Your Feedback: Your feedback is important to us. If you have suggestions for improving our privacy practices, the clarity of this Privacy Policy, or any other aspect of our Services, please do not hesitate to share your insights with us. We appreciate your input and are committed to enhancing the user experience based on your valuable feedback.

9. Alternative Dispute Resolution

In the event that you have concerns about our privacy practices that we have not been able to address to your satisfaction, we encourage you to contact us through the provided channels. We are committed to resolving disputes and complaints regarding privacy and data protection. If, however, you believe your concerns have not been adequately addressed, you may also have the right to file a complaint with the relevant data protection authority.

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